Marvin L. Ballard

1050 Six Mile Lake Rd, Sledge, MS 38670 · Phone: (662) 910-7866

email: ballardm@hotmail.com

 

Summary of Qualifications

* 15 years of administrative and customer service/support experience

* Excellent organizational, verbal and written communication skills

* Provide installation, maintenance, diagnosis and troubleshooting of computer system and networking components

 

Software

Windows XP/Vista/7, MS Office, LogMeIn remote assistance web application , Norton & Avast Antivirus, Adobe Photoshop, Nero Publisher, Macromedia Dreamweaver, Selteco Flash, proprietary call log and ticket management software, WinFF, Malwarebytes,PC Doctor, Thinkvantage Suite (Rescue and Recovery, Access Connections, Power Manager, System Update, Client Security, Fingerprint Reader)

 

Hardware

PCs/laptops, Mother Boards, PCI Cards, CD-ROM Drives, Memory, Hard Drives, Scanners, Printers

 

Training

A+ Core Hardware/Software, Network+, Security+,  Windows 2000 Server, Cisco CCNA (Cisco Certified Network Associate), Cisco CCNP (Cisco Certified Network Professional)

 

Experience

 

Laptop Repair Technician

Flextronics (IBM/Lenovo), Memphis, TN

From June 2012 to Present

* Verify/diagnose customer laptop concerns

* Replace/repair parts per customer warranty

* Use Flexflow to log job progress until completion

* Advise customer of resolutions and provide information for accessory replacements

* Meet daily goal of at least 8 repairs per day

 

Desktop Support Technician (Oncall)

Quitman County Developmental Organization, Marks, MS

From November 2011 to Present

* Virus removal and antivirus update

* Installation, configuration and maintenance of Windows XP/7 OS and software

* Installation and configuration of network printers

* Advises on materials needed for office functionality

* Hewlett-Packard/Dell laptop repair as needed

 

Hewlett-Packard WalMart Thin Client Rollout

Insight Global, Brentwood, TN

From January 4, 2012 to January 19, 2012

* Scan site for old thin clients via SMART system

* Verify correct number of old and new thin clients are onsite

* Replace old WYSE 3235, Midway 3360/8360 and Neoware C50 thin clients with HP T5550

* Accurately log new device name, serial and MAC address on Proof of Installation report

* Prepare old thin clients for shipping to Used Assets

 

 

IT Helpdesk/Technical Support

IBM/Lenovo, Atlanta, GA

From November 2007 to July 2011

* Respond to inquiries and requests for assistance with IBM/Lenovo Thinkpad, Thinkcentre and Thinkvantage Technologies by providing support over the phone

* Identifies problems, troubleshoots and provides advice to assist users in hardware/software problem resolution

* Coordinates with other IT areas to resolve problems if necessary

* Accurately logs all Help Desk calls using CROSS call-tracking software

* Documents, tracks and monitors problems to ensure timely resolutions

* Process credit card transactions for parts sold over the phone

* Remote take-over problem resolution

* Advanced Level 2 support and Q&A for difficult problem-solving

 

Registration Coordinator

Georgia Institute of Technology, Atlanta, GA

From February 2006 to July 2007

* Source for initial customer inquiry/contact for professional education

* Maintain and manage student database (SemTek/Banner database systems)

* Assist customer with user account setup/password recovery

* Assist in implementing database transfer from SBClient to Oracle

 

Website Administrator

GNM Web Solutions, Stone Mountain, GA

From August 2004 to January 2006

* Provide 24/7 phone-based customer service and inquiry resolution

* Implement and maintain domains using virtual server

* Correspond via email and phone for follow-up

* Monitor domains for bandwidth problems, bad links, and inappropriate postings

* Monitor domain bandwidth for usage limitations

* Monthly invoicing to customers

 

Claims Adjuster

Utica National Insurance Company, Atlanta, GA

From May 2002 to July 2004

* Investigate and assess damage to property

* Interview or correspond with claimant and witnesses, consult police and hospital records, and inspect property damage to determine extent of liability

* Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims

* Negotiate claim settlements and recommend litigation when settlement cannot be negotiated

* Examine titles to property to determine validity and act as company agent in transactions with property owners

* Examine claims form and other records to determine insurance coverage

* Collect evidence to support contested claims in court

 

Military Background

Administrative Specialist

U.S. Army - June 1990 - June 1994; September 1996 - January 2002

* Served as Personnel Actions Supervisor in Korea

* Administrative liaison for covert multinational department in Sarajevo

* Library/Reproductions Officer/Postal Clerk in Germany

* Executive secretary for III Corps and Fort Hood Commander’s Adjutant General in Fort Hood, Texas